Connectivity Issues
While using the application, occasionally, connection problems may occur. It can appear that some part of the application is not loading in its entirety.
In rare cases you might receive a message that indicates a connection failure to the services used by our app. Examples of such a message:
- 'Can't connect to TabTrader server. Please try another network: mobile, Wi-Fi, or use VPN'
- 'Failed to sign in anonymously: An internal error has occurred (17999)'
TabTrader does not limit access to its services. If you are experiencing problems with connecting to the app, most likely it is caused by a limitation of your network provider.
Perhaps, this may mean a regional restriction imposed by a local ISP or Apple / Google. Sometimes it can also be a simple network glitch.
In order to resolve this problem, please make sure you have completed all the basic troubleshooting steps.
After each step, check to see if the problem has been solved.
- Reconnect to the Internet (turn on and off the airplane mode).
- Restart the application.
- Switch to another network (LTE or Wi-Fi).
- Select Automatic Time, or toggle these settings off and on:
Go to your device’s system Settings > General;
Date & Time > Set Automatically. - Update TabTrader or iOS version if possible.
- Reboot your device.
- Offload the app: Go to General Settings > iPhone Storage;
Tap on TabTrader app’s icon > Offload App. - Connect to a VPN.
- Change the DNS settings on your device if possible:
Navigate to Settings > Wi-Fi and select the connected Wi-Fi;
Tap on ‘Configure DNS’ then 'Manual’ and ‘Add Server’;
Enter the new DNS server address and save it. - Reinstall the TabTrader application.
If all these steps failed to resolve the situation, feel free to contact us via the in-app support chat or at [email protected].
Kindly include a description of the issue you are facing, your OS and app versions, along with a screenshot of the problem, so that we can help you.
