Connectivity Issues
While using the application, occasionally, connection problems may occur. It can appear that some part of the application is not loading in its entirety.
In rare cases you might receive a message that indicates a connection failure to the services used by our app. Examples of such a message:
- 'Sorry, something went wrong'
- 'Missing internet connection'
TabTrader does not limit access to its services. If you are experiencing problems with connecting to the app, most likely it is caused by a limitation of your network provider.
Perhaps, this may mean a regional restriction imposed by a local ISP or Google. Sometimes it can also be a simple network glitch.
In order to resolve this problem, please make sure you have completed all the basic troubleshooting steps.
After each step, check to see if the problem has been solved.
- Reconnect to the Internet (turn on and off the airplane mode).
- Restart the application.
- Switch to another network (LTE or Wi-Fi).
- Select Automatic Time, or toggle these settings off and on:
Go to your device’s system Settings > Date & Time:
Set time automatically or Use network-provided time;
Time zone > Set automatically or Use network-provided time zone. - Update TabTrader or Android version if possible.
- Reboot your device.
- Clear cache: Long press on TabTrader app’s icon > App info;
Storage & cache > Clear cache.
Warning: do not clear data. - Check that Google Play Services is active and updated to the latest version.
- Connect to a VPN.
- Change the DNS settings on your device if possible:
Navigate to Settings > Network / Connection > Private DNS;
Select 'Private DNS provider hostname';
Enter the Hostname of DNS provider and save it. - Reinstall the TabTrader application.
If all these steps failed to resolve the situation, feel free to contact us via the in-app support chat or at [email protected].
Kindly include a description of the issue you are facing, your OS and app versions, along with a screenshot of the problem, so that we can help you.
