Connectivity Issues
While using the application, occasionally, connection problems may occur. It can appear that some part of the application is not loading in its entirety.
TabTrader does not limit access to its services. If you are experiencing problems with connecting to the app, most likely it is caused by a limitation of your network provider.
Perhaps, this may mean a regional restriction imposed by a local ISP or Google. Sometimes it can also be a simple network glitch.
In order to resolve this problem, please make sure you have completed all the basic troubleshooting steps.
After each step, check to see if the problem has been solved.
- Restart your Internet connection (turn it off and on).
- Switch to another network (Wi-Fi or Ethernet).
- Reload the page or open it in incognito mode.
- Select Automatic Time, or toggle these settings off and on:
Go to your System Settings > Date & Time;
Set ‘Automatic date & time’ > Use network-provided time;
Set ‘Automated time zone’. - Restart the browser.
- Go to your browser settings > Privacy and security:
Clear Data > Clear Cookies and Cache. - Update the browser or OS version if possible.
- Reboot your device.
- Adjust your antivirus settings.
- Connect to a VPN.
- Change the DNS settings on your device if possible:
Navigate to Settings > Network / Connection > Private DNS;
Select 'Private DNS provider hostname';
Enter the new DNS server address and save it.
If all these steps failed to resolve the situation, feel free to contact us via the in-app support chat or at [email protected].
Kindly include a description of the issue you are facing, your OS and browser versions, along with a screenshot of the problem, so that we can help you.
